Frequently Asked Questions
Answers to common questions about accounts, sign-in, and onboarding.
- How do I sign in?
- Use the User ID or Email field on the login screen. You can sign in with either your username or the email address associated with your account, along with your password.
- I forgot my username. What should I do?
- You do not need your username to sign in—you can log in with your email address instead. If you have forgotten both your username and the email on file, contact edgar@ornl.gov and support will help verify your identity.
- How do I reset my password?
- Select Forgot Password? on the login screen. Enter your username or email, and if the account can be verified you will receive a single-use password reset link by email. The link expires for your protection. See Forgot Password to begin.
- I entered the wrong username during password reset. What happens?
- For your security, the reset flow does not reveal whether a specific account exists. If the username or email does not match a verified account, no reset email is sent. Double-check your details and try again, or contact support if you continue to have trouble.
- How do I request an account?
- Select Begin Onboarding on the login screen to request an account. After you submit your request, an administrator reviews and approves access before you can sign in to the EDGAR platform.
- What are the onboarding steps?
- After your account is approved, complete the Grid Technology Modernization Index (GTMI) and confirm your utility’s Outage Data Initiative Nationwide (ODIN) participation status. Full EDGAR features unlock once both GTMI and ODIN onboarding steps are complete.
- Who do I contact for help?
- For onboarding, integration support, or any other questions, email edgar@ornl.gov.